Store policy

shop.carlaor

Store policy

How do I change or cancel my order? All orders are final. No cancellations or changes allowed.


Why is the price higher than big art print companies? I work with a local printer atelier based in Lausanne. They use one of the best machine in order to respect the vivid colors of my artworks. Also, all items are printed on premium archive paper. That makes your purchase 100% made in Switzerland.


What is the estimated domestic shipping time? Print are shipped via La Poste Suisse (Postpac) within 7-10 business days from when you placed your order and may take up to one week to arrive. Once in a while, delays may occur due to adverse weather or holidays.

Do you offer international shipping ? International shipping is available for the Europe and US. 


Do you offer shipment tracking? Items come with tracking. Your shipping confirmation email will include a tracking number. Tracking information may take 24-48 hours to update its current location.


What is the refund or exchange policy? All sales are final. I don't accept returns or exchanges but please contact me at carla.or@gmail.com if you have any problems with your order.


What if my order is lost? On rare occasions, La Poste may lose or mis-deliver your package or it could be stolen after delivery. I cannot be responsible for these incidents once it is in the hands of La Poste. If you have been tracking your shipping information and believe your package is missing, please contact me ASAP at carla.or@gmail.com.


What if my order arrives with damage? I pack all orders carefully to handle any distress that may occur during shipping. If you received a damaged item, contact me at carla.or@gmail.com within 3 days of receiving your order with documentation of damaged products/packaging. I cannot be responsible for unfortunate events that occur outside of my control.


What if I receive the wrong item? I will do my best to ensure you have the right products. If I made a mistake, please email carla.or@gmail.com with documentation of wrong products within 3 days of receiving your order and I will fix this.

 

Why do the colors of my digital purchase look slightly different from the pictures online when I print them? Colors may vary slightly between web and physical product due to different screen settings across multiple viewing devices. However, I use the best printing technique (GiclĂ©e print) to get the best colors. 


Can I resell your products? No, my artworks are for personal use only. Reselling of any kind (including repurposing/adapting) is not permitted unless authorized by me.